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Bra läge100 % av gäster nyligen gav boendets läge fem stjärnor.
Stephen är en Superhost.Superhost är erfarna värdar med bra omdömen som ser till att gästerna får trevliga vistelser.
Apricot Cottage is a beautifully presented Grade II listed property in the heart of a working village but close to the sandy beaches of the North Norfolk Coast. It has been stylishly refurbished resulting in a cool, contemporary holiday home.
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1 enkelsäng (queen)
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Självständig incheckning med låst nyckelskåp
You will receive great communication for sure, the cottage is decorated to a high standard and has all the amenities that you would need, the kitchen particularly is fully equipped, and the little annex bedroom is fantastic
A beautiful, spacious cottage but severely let down by lack of cleanliness. It didn't appear to have been cleaned for weeks, if not months, with thick layers of dust and dead spiders and flies throughout, food remnants left on high chair, placemats and around kitchen and the bat…
Svar från Stephen:
It was with great disappointment that we read this review given all of the other numerous reviews have been overwhelmingly positive. We are very sorry that your holiday was not as expected and you felt unable to contact us with your concerns. Our manager James lives in the village and is normally on site in five minutes to deal with any emergencies or issues. We had been in contact by email during the booking process and all the contact numbers were in the information provided in the house. Dealing with your criticisms in turn, the house is cleaned prior to every letting for a period of six hours minimum. You will see from the other reviews that the house is often commended for being spotlessly cleaned. We have reviewed your comments with our cleaners and although they have a different view we have terminated their contract as clearly we expect and hope all guests will enjoy their stays with us. Again and Nina and I would like to apologize for your disappointment. In reference to the bed in the main bedroom we recently discovered that the bed had been broken presumably by children jumping on the bed. I’m afraid our manager used his initiative to support the bed until the newly ordered bed arrived. Unfortunately sometimes items get broken or damaged and although we try hard, some turnovers have limited time and we cannot make the repairs in the five hours available. Reference the smell in the downstairs loo, it was a shower waste trap which had dried out in the hot weather we have been having. James could have resolved this for you by running the shower for a few minutes. In terms of the sofa you can clearly see from the photos the size of the room and sofa. The house is a traditional cottage despite its contemporary renovation and given this the rooms are not large but we believe this is part of the charm. If you had called we could have got the 2nd living room ready for you. In response to your comments we have adjusted the sofa location in the living room and added an additional section of seating. There are also comfortable large floor cushions. The 2nd living room has two doors with direct access to the outside. The doors leading on to Mill Lane are kept locked to prevent children inadvertently exiting onto the rural lane which although very quiet does have the occasional car. The other door has the key left in the door but perhaps it had been moved prior to your stay. Sometimes parents remove keys from doors to avoid young children playing with them. Your concerns could have been addressed quickly had we been contacted. In terms of maintenance the house has just been decorated externally and we have a rolling program to decorate all rooms. Carpets and sofas are cleaned annually after the Summer and the house is deep cleaned early Spring and Autumn. Again sincere apologies for our shortcomings but perhaps we could have helped you enjoy yourself by dealing with your concerns directly during your stay. regards Stephen and Nina Flynn
Terrific cottage, that worked well for the family to stay in for a wedding
Stephen är en SuperhostSuperhosts är erfarna, högt värderade värdar som gör det lilla extra för att ge gäster en bra vistelse.
Svarstid: inom ett par timmar
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