I try not to respond to reviews good or bad. But, this is the most outrageous thing I have read in a while. Vanda was by far the worst guest we have had in years. Saying that she saw a cockroach is a complete lie. You can read all of our other reviews to see how immaculately clean the space is. We take cleanliness extremely seriously!!
Then to claim that we did not communicate is outrageous. We spoke with Vanda every day, morning and night. We responded to her every message within seconds even when she wrote in the middle of the night or before 6am. In fact, when her luggage was lost on the flight over, Vanda gave my phone number to the airline, without asking me, and I spent hours coordinating with the airline for her.
Vanda then told me she expected me to wait during a five hour window for her luggage to be delivered because she wanted to sightsee. During the work day. She also told me she expected me to store her luggage for an entire day after her check out!
We did everything she asked even though she clearly expected a concierge, 24-hour receptionist, and a bell hop. She was rude and unappreciative. We try to give guests privacy (hence the name of our listing). If she wanted to spend time with us we were just upstairs, but we do not unnecessarily bother our guests, especially when they are on a romantic trip. For her to complain about that is silly since we reaponded to her every request and need. She is better suited for a hotel than an Airbnb.