Hi Marie, we appreciate your feedback however we would like to make some clarifications. We have never stated which floor the apartment is on, you merely read about it in the reviews left by previous guests. You have booked the apartment however you made arrangement for someone else to check-in, someone whose ID wasn't verified. As a host yourself, you know that we have the right to reject the check-in due to security measurements, however we still let the unverified person check-in to the apartment. You already had the exact location of the apartment however the check-in details contain sensitive information like password and passcode to access the property, we could not give the information to you until the previous guests left, especially when it's some totally unknown persons who were checking- in. I hope i have explained well for all the issues you had. Once again thank you for visiting.