We have always been very welcoming to all our guests in the past and intend to do so in the future.. I'm sorry that you have had a contrary experience with us in spite of the fact that we had other guests staying at the same time who were happy with our service.
It would be best if you mentioned that even though it's clearly mentioned about the meal timings , it was not followed by your groupand yet we waited to serve you breakfast at a late hour.
As to the point that you were unable to reach me, I had already sent an alternate number of our caretaker incase you could not reach me.. please check your (Hidden by Airbnb) and normal messages.
You were very vehement about the utensils not being cleared from your room in spite of maya and Stella requesting a number of times, I offered you an apology, which seems to have been missed by you.
We pride ourselves on the warmth, comfort and cleanliness our vintage home offers, after all it's a home and not a dormitory. Please question why your review is opposite to the others.