I am sorry that you felt that way about the apartment and that your personal experience wasn't as pleasant as you would hope. Apart from that, we felt the need to address some of your comments as we feel they came from a place of misinformation:
- It is explicitly written, on our apartment page in capital letters, that the balcony is accessed from the outside of the apartment;
- It is also written that the apartment is on the ground floor, implying that the windows face the street, both curtains and blinds are provided so that privacy is not an issue for guests;
- The nocturnal noise issue was never mentioned to us over the years, hence our surprise. The house is located close to the beach were there are no restaurants or bars (except for an ice-cream store and a cafe that are closed at night). Loud street parties after hours are unfortunately out of our control and as such situations should be called to the attention of the local police whose number is provided upon arrival.
As a final remark we would like to point out that we appreciate feedback and will continue to work on improving our service.