Hi Tao, I’m very sorry to hear your stay didn't meet your expectations.
Thank you for your feedback as it’s really helpful for me to be able to solve these issues for the future.
I have a team of cleaners who are on standby if needed, if you had informed me of the areas that required further attention, I would have instructed the cleaners to deal with the areas asap and arranged a time that was convenient for you.
Also, WiFi is available on request. Unfortunately, I didn’t receive a request from you and therefore was not aware of your requirements for it. I believe the only question you asked me was if there was a nespresso machine. I am more than happy to arrange for wifi if it is requested by the guest(s).
In terms of parking, there are some rare occasions in the evenings during peak times of the year when the car park does get full however the street parking is only a few yards from the house front door and it is free.
Again thank you for your feedback and I will endeavour to make the stay as comfortable and smooth as possible for my guest’s needs and also for you if visit again in the future. It would be my pleasure to ensure that you are completely satisfied with any future stays at the property. Thank you.