Dave is just a liar and I here demonstrate. This person came on 27 August as it was expected. There stayed 2 nights and 29 August he announced that he could not stay because he had a professional setback. There is no claim as can be seen on the message that he sent me and I put here the copy.
"Hi Andre , I have had an bit of a emergency come up at work and now need to go to Alicante tonight untill the end of September . It is such a shame as I didn't even get a chance to jump in pool . Maybe we can book you again once I can get free :) Thanks for the brief but loverly stay .. your house is a little bit of paradise for sure . And what do we do about the money ? All best
Dave and jacki "
I answered by the following message.
Please apologize for the late reply but I had some problems health. Payments policy is established by airbnb and not by us. We don't control the terms of payments. The conditions for cancellations also. We are despair that you have had a setback but we are in no way responsible. Imagine we could not provide you with the service that you had paid. What was your reaction? Please understand that we have refused bookings for this apartment and for these dates. Unfortunately, we cannot refund you, you will understand that we could not re-rent the apartment after hasty departure and especially that our responsibility is not engaged. However, in order to don't penalize you, we offer to rebook for free the number of nights that you do not use this until Septemb(PHONE NUMBER HIDDEN)mply contact me quite early to get the dates you want. This is an exceptional measure and we will notify airbnb so that things are clear.
It is surprising that this person says "your house is a little bit of paradise" in his first message, and then magically it's transformed into "converted garage".
I let the people judge who is telling the truth. Just read the other comments. It is obvious that the person is lying and is no longer welcome at home.
I would not recommend strongly to receive that person. Of course I'm going to report this comment false airbnb.