Raj är en Superhost.Superhost är erfarna värdar med bra omdömen som ser till att gästerna får trevliga vistelser.
Skinande rent6 gäster nyligen har sagt att detta boende var skinande rent.
Bra läge100 % av gäster nyligen gav boendets läge fem stjärnor.
The cottage is located in Cannop, Coleford in the heart of the Royal Forest of Dean.
It's close to Parkend, Cinderford, Lydney, Lydbrook and the Welsh border, being a 5-10 min drive to local shops, cafe's, pubs and restaurants
Gratis parkering inkluderad
1 enkelsäng (queen)
Inga partyn eller tillställningar
Incheckning när som helst efter 15:00.
Checka ut senast 10:00
Självständig incheckning med låst nyckelskåp
the location is great and the cottage is OK, however we were very disappointed from this experience and especially interactions with the hosts- we were tricked to pay £100 deposit direct to his bank account before arrival, against the rules of AirB&B, which we did due to our lack…
Svar från Raj:
Dear Guest, Thank you for your response. Just to clarify we take pride in providing good customer service to our Guests. That is our key focus. If a guest has a misunderstanding or interprets the situation in a different light we cannot be responsible for that, as we try our best to be helpful and not to interfere in their stay. The guest contacted us first on a Sat morning as they did not have a cot mattress and wanted a fan. The guest was informed that there was a misunderstanding regarding the mattress but we do provide a Travel cot and High chair as stated on Airbnb. We accommodated their requirements by driving 120 miles (240 miles on a round trip) to deliver their requests, as we do not live local to the cottage. We also mentioned in the Phone call that we would be gardening while there, since we do not have a Gardener at present. For the following day, we communicated and agreed a time with them via (Hidden by Airbnb) the night before to clean the Pond filter the next day for 1 hour only. In regards to the £100 holding deposit this was taken via Airbnb, it is transparent to all parties involved. We did NOT take this money directly. The guest did get this money back even though they left the place in a mess, (e.g., with babies nappies left in the bathroom, sticky cutlery) which our Housekeeper was quite upset about. She had to make the place ready for the next guests which took considerably longer. When we communicated this to them, they were verbally abusive to us and that surprised us as we did not expect it. We do have proof of communication with the guests along the way and also via Airbnb which we are more than happy for you to confirm with. Regards,
This is a beautiful cottage, tastefully modernised so guests have all the luxury of modern facilities while enjoying the quaintness of a cosy country cottage. We had a 3 night stay here to meet up with family who live locally. We loved our stay and would love to stay here again …
The cottage was lovely, we had the best Christmas and thank you so much for the welcome basket and dog treats! The cottage itself was so clean and the Christmas decorations were great. I would definitely stay again and would recommend to anybody looking for a place to stay in the…
Raj är en SuperhostSuperhosts är erfarna, högt värderade värdar som gör det lilla extra för att ge gäster en bra vistelse.
Easy going person, enjoys reading and watching movies to relax after work..
Svarstid: inom en timme
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