Future hosts should be cautioned as Katy booked our house on behalf of one of her wedding guests. Our communication therefore leading up to Robert and family’s stay was with Katy and not with the guest. As Airbnb superhosts for the past 18 months, and priding ourselves on all the standards of a superhost, including adding value wherever possible for our guests, we were extremely disappointed with the blatant half truths and ungraciousness of Robert and his family. His reference to not being cautioned as to the Cape Town water restrictions is proof of his lack of integrity. My wife Rosita not only verbally explained the restrictions to his wife, she sent an image of Let’s beat Day Zero with 50l or less per day via (Hidden by Airbnb) to Robert and dropped off City of Cape Town’s flyers with Water Saving Tips to help avoid Day Zero. The rest of Robert’s comments can be seen in the light of this purposeful and blatant dishonesty, we will however take some of his comments on the chin and have implemented the following: the three chickens, which had always delighted previous guests and were well contained (Robert and his guests must have allowed them to escape hence the chicken poop in the yard) in the bottom garden, have now been removed. Everything else that he complained about has also been rectified and improved upon.
Unfortunately from our perspective, this is a case of the guest being unhappy with Katy’s choice of accommodation for him. If they required more beds, en-suite bathrooms then they should not have chosen a five bedroom house with five beds to accommodate the mix of ten people who were not all couples. The sleeping arrangements were not sufficient for them, despite an extra mattress being available for their son. The altercation they had with the neighbour, a 90yr old lady, over obstructing her garage, leaves little more to be said.
This was only our second negative review in 18 months, the other was specifically due to our request of a group of 18-23yr old’s who booked the property under false pretenses and were asked to stop a large party that they had organized in spite of being told that we do not allow parties at the house.
If I may , please refer to the countless testimonials from guests all over the world as to their very happy experience when choosing us as hosts.