Hi Linda. Many thanks for your honest review, we'd like to respond with an honest reply. Don't think we need to say much more than when your husband asked if we could do your washing we did suggest that it wouldn't dry in time but he said you insisted. As a result we offered to help you out and were delivered a big (BIG) bag of your dirty clothes, underwear, socks and shoes (which your husband said you insisted went in the washing machine also), which we, without question, washed for you personally in our home machine. Not only did we not get even a thank you from yourself, but your above review is the appreciation(!) we get. Please bear in mind that laundering is in no way a service we advertise we do, we just thought we'd help you out. You also failed to mention that we securely stored your baggage for several days whilst you went off on your canal boat trip. But, hey ho, lesson learned...we in turn wouldn't and won't recommend you as a guest also. Best regards, S&S.