Home Me is a serious and professional company in its service and in all the 24/7 support that gives to its guests, as you can verified by the high score of all our properties on the many booking platforms.
We want to clarify that, Home Me gave you all the support that was your responsibility and even more.
Since the communication of the incident we quickly move to your meeting and we will accompany you personally in the whole process, including in the police.
As we've explained to you, the value of the articles you claim to have been stolen would only have been covered by mandatory insurance under very specific conditions. However, you have always mentioned personal insurance.
This apartment has been receiving tourists for four years, as well as every apartment in this building and there has never been any occurrence of theft.
We really sorry what happened. We have always been in contact with the Airbnb from the first minute and the returned values are in agreement with the AIRBNB.
We find it regrettable to suspect that your comment may arise when you think weird that nothing in the apartment has been taken.
We find it regrettable that you classify checkin score, cleanup and location with one star when you has nothing to point on these items.
Home Me reiterates its position based on its professionalism, respect and dedication.