I have to dispute this review as it is wholly untrue. The wifi connection details are included in the listing and printed on a piece of paper on the range hood. This guest brought two devices, one connected to the network without issue (proving the accuracy of the information), the other did not: this is either the fault of the device or user error. He asked if I had another network and password, which was an unusual request. All other guests have used the same piece of paper without incident.
Let me paint the full picture:
Prior to arriving this guest requested complimentary transportation from the airport — I had to respectfully remind him that AirBNB is not the same as a hotel.
He stayed a single night. In the morning I provided free transportation to the train station in the form of an Uber ride (as I was going to the same place) — it cost me more than was paid for the room. As it was raining, I also held an umbrella over the guest as we walked to keep him dry.
In other words, I went out of my way to ensure this guest received the best service (which I do with everyone).
*WARNING* to AirBNB hosts who care about their ratings — this guest does not understand the AirBNB business model and holds irrational expectations. I believe he will find fault regardless of the quality of your service because its not a hotel.