We know that we have a lot to do in order to improve our activity. But what you are writing here is already for me a mystification of the reality and also a very bad attack to our image. So, if you don't agree that some of your considerations are exaggerated, you shall receive a letter from our lawyers and we intend to make you pay for presenting a reality that does not exist. Let's take your complains one by one.
1. The smell of cigarettes, if that exists, is coming from the ones that are smoking downstairs or buildings around, on the balconies. It could be enough to close the windows in order to get rid of that smell. ALL OUR ROOMS ARE NON SMOKING. It is written here and on all the 36 portals and touristic agencies that we are working with. So, IT IS NOT ALLOWED. It is true, we can not stop an uncivilized person to smoke in the room at 2 o'clock in the night if he(she) wants that. We don't have TV cameras in the rooms to find out and we don't spy our guests, so, the possibilities in this direction are limited for us. All we can do is to charge that person for the specific cleaning and after that, the smell of cigarettes is gone. That person will also have to pay a fine, according to the Italian and European laws. We can not kill the uncivilized person that decides to smoke in the room, if that happens, but after the cleaning, there is no smell of smoke. The one you felt was coming from the neighbors around or buildings around.
2. We have 7 rooms. 5 of them have view to the river. It is possible that your booking came after all the rooms with view to the river were sold. In this case, our automatic system of booking will give you the next available room.
3. Of course, in London, Canada, a palazzo from the first city of Renaissance can be called " a block down from the river". We can not improve your vocabulary. You have to do it yourself. I wonder how shall you call the pyramids from Egypt and the touristic structures along the Nile.
4. Luggage deposit and air-co fees are written on our Airbnb page, at Other things to note. But this is only for those who wants to read, not only to look at the pictures. I will insert here also my info to you, when you asked for the luggage deposit, from our correspondence, so, other people that read this, will make a picture of what you understand and what you don't.
The drop off luggage can be from 10 am. The luggage deposit cost 10 Euro.
We have the possibility to extend your booking. But we have to know for how much time ( how many nights ), because on July 30th we are fully booked.
If all these are OK for you, I will give you the OK for the booking.
5. Of course that are places more nice, with everything included, but those "places" are called 4 or 5 stars hotels, where you have to pay 200 Euro/night/room not 59 Euro/room as you paid here. It is not necessary to be a mathematician to count how much did you saved booking to us, even having the luggage deposit and air-co with payment.
6. Last, but not least, we will put you on the black list for Firenze and Italy, even we could not make a review in time, for you, here. So, no Italian host will want to have you as guest any more. And I will argue that. Roland Gugerbauer, our guest from room 1, that was here in the same days that you was here told us that you are a very strange person ( to be polite ), because they asked you several times not to lock the main entrance door. And you still did it every time. Even you could lock the door from your room and that should be enough. The main entrance have to remain unlocked from inside. And that was told you from the beginning. So, we had to come and to unlock that door for them. But we did not complain for that. Will you come to do the same at 2 o'clock in the night for somebody that is giving you 1 star on Airbnb ? We could understand that your dissatisfaction can value 4 or 3 stars here, but 1 star, means that you were like in a prison cell. Why did you not complained to us when you were still here ? And if you did not want to complain to us, why did you not called Airbnb when you were still here ? We could give you the money back and could leave in the same moment and search for another touristic structure, with the same price and better conditions, as you wrote before (everything included).
Wiktoria, we wish you good luck in your life and visits around the world.