Elizabeth, thank you for your detailed review. We’re bummed that it didn’t meet all of your expectations, especially since as of now, 94% of our guests have rated our home 5 Stars. We really try and think of everything and as one guest put it, even the small things. From proactively reaching out to you and offering an early, free of charge check-in, to making an exception and granting access to an area that’s off-limits, we really strive to be exceptional hosts.
After carefully reading both your public and private feedback, we understand your expectations fell short in the following areas; only one chef knife, smallish grill without cleaning tools and only small to medium sized pots.
-Up until this point, we hadn’t haven’t received any feedback that the cutlery was limiting. Nonetheless we just purchased a knife block and will be adding to the home
-The grill was actually left by a repeat guest. She offered to leave it for future guests and candidly, we haven’t been back to inspect (nonetheless we didn’t want to prevent her from doing something she thought was nice)
-We’ll purchase a large pot ASAP
As noted in past reviews, we had received compliments about how thoughtfully stocked our kitchen is. From graters to olive oil and even coffee and tea, our understanding has always been we were meeting and exceeding the majority of our guests’ expectations. Having said that, we recognize that your expectations were higher and we’ll be taking the appropriate steps to ensure we meet even the highest of expectations.
Ron & Joey