Thank you for the review Julian. I would like to point out a few things:
We are indeed a small family business that we started with Carlos and are hoping to grow little by little. Communication with our guests is very important for us as we want our guests to feel as comfortable/ secure as possible. What comes to make the check ins of every guest in person, isn´t something we choose to do, it´s what the local police obligates us to do. So if a group of guests doesn’t arrive at the same time we have to come again to the apartment to check the identity of the lodged in guest in person. In Barcelona you have to have a special license to be able to rent an apartment for tourism and all these apartments has a special license number. The ones that are legally renting apartments in Barcelona have to by law follow the same procedures as the hotels, the only difference is that there is no “front desk” so we have to send a person to the apartment at the agreed time.
Before making a reservation on Airbnb you have to read and agree to the house rules of the owner of the apartment, so instead of just ticking the box that you have read and agree to them you should have read them as you mentioned yourself.
As most of the apartments with a license are located in apartment buildings with local neighbors’ the rules are because of this strict. It´s a general law of Barcelona that the silent hours are between 22.00-08.00, so it´s not a rule we have made up (we have to respect it ourselves in our own home) and I believe if you would be living in a apartment building with a touristic flat that you would like these rules to be respected as well.
When someone looses a set of keys we always change the locks, we can´t take for granted that someone didn´t steal them/ follow the guest to the apartment or if or if not there has been some documentation in the bag that indicates the location of the apartment. This would be very irresponsible of us, taking in count that we have the apartments rented nonstop. We believe that you as well as a guest appreciate the high security protocol that we have, as no one on their vacation wants to have their belongings stolen while enjoying the city.