The house was deep cleaned and inspected by multiple people prior to your stay, with receipts and pictures for proof. One of the mattresses mentioned was a light stain that was easily removed in a few minutes by the housekeeper. The other mattress was replaced prior to you returning home, along with a number of other things that we were not required to do, but felt we should take extra measures to help you feel more comfortable. I apologize for those inconveniences that I agree we’re overlooked, but also were corrected in a speedy manor. It is my goal to make sure every guest is happy with their stay, and it is understood that every guest has different standards. We have no problem taking complaints into consideration and correcting the matter as needed. In this case, I can assure that the guest review is excessive and exaggerated. That being said, I have taken into consideration the mention of pet hair. It is now disclosed in the listing, although it needs mentioned also that if pet hair is present, it absolutely is not excessive. It is unfortunate that other arrangements were made before the corrections were made on the same day you had made the complaint.