I find your comments somewhat ironic considering, as you are of course aware, the damage & mess you left - bedding with holes and scratch marks, cushions & towels left stained and soaking wet on the floor- all of which I have had to completely replace as well as the extra cleaning incurred. The small, enclosed garden space was an extra facility for guests with pets (there is an upstairs decking area for guests to use). The grass had not been recently cut due to the heavy rains of the previous weeks. Due to this, I have had to revise my " Pets Welcome" policy and this facility has now been withdrawn. Instructions for operating the hot water system are clearly explained on the wall notice...if you had trouble understanding this, you could have called me and I would have advised you.