I'm sorry my bathroom is not 'up to par' to your standards. I am a license builder and in general conversation had explained to you that in the near future my company will be remodeling the bathroom and adding two more new bathrooms as well. However, i do always keep it clean and haven't had any complaints from other guest. I apologize for not putting two big towels in your room, i usually never forget to put everything i offer in the rooms, but i did say to you, if you need anything, text or call me. I always tell this to my guest, so you could have easily text me, as you knew, i live on the premises. And as far as the outside steps goes, i apologize that you had to take a step from the grass at the curb onto my concrete walkway, which is literally a step. I didn't think it was a big deal, and when i apologize to you for the small inconveniences, you didn't seem to think it was a problem. And although i am truly sorry to have inconvenienced you, if i was in your shoes i would be just a little more appreciative being you couldn't find no other rooms any place else, and shared with me that no one was responding back to your messages besides me... However, i still think you are a great and frienly person, warm blessings!