HELLO,COEN.I just received your review,but I have few points that don't understand.
Firstly, I'm so surprised with your review,because when you and your girlfriend were here ,I asked you at least twice,'HOW ABOUT EVERYTHING?"Both of you said "Everything is good,and it's beautiful room ,good bed and very clean.".You like the basement ,too.AND I prepared free bath-towel , face-towel,box and roll of tissues(both in your room and washroom), and I also prepared free sleepers ,hair dryer,men's shampoo, lady's shampoo,conditioners ,and also two kind of shower gel.I have free hotpot , cups,microwave ,bread machine in the living (Website hidden by Airbnb) your room ,you have kingsize bed ,beautiful laser lights ,huge mirror ,big study desk and beautiful chair,I also took the stand light for you which should be in the living room.I greeted you so enthusiastically and worked so hard ,why you said "No amenities without being charged extra?"What else you have been charged extra here ?Have I charged you the fee of the conditioner,the sleepers and the towels what should not included in your stay?
Secondly ,before you said.'“At similarly priced Airbnbs, amenities such as coffee, some breakfast or Netflix are provided. Here there's none of that”,have you done the research before you gave the review？Because this review is on the public website,people should take the responsibility to what they (Website hidden by Airbnb) you know what you paid totally is 53.54CAD for kingsize bedroom to the Airbnb,and I got less than 50 dollars,but not the 150 dollars.Even you live in HILTON HOTEL which the price will go over 150 dollars,some of them don't provide free breakfast to the guests and no sleepers,no (Website hidden by Airbnb) you know I really respect people who choose our house,I treat them like friends as the same with you,but you should tell the truth to my coming guests.
Thirdly,you said ,"As you're staying in a basement, you won't get to see much natural light."Have you seen your bed room has a big window ?Because my house is a big bungalow,so it's not full basement,every room has window except the living room . When you come ,it's already dusk.My house is a huge one,I have six bedrooms in total.I can't make sure everyone has sunlight in the (Website hidden by Airbnb) you think it's a little bit critical to me?And both of you went to bed after taking shower,how you can feel the natural light.
Fourthly, you said "it was just a little cold due to the central AC being on the whole time"Actually I did this business from JUNE 6,nobody said it's cold.And the quilt for your bed is the Ralph Lauren duvet r quilt.That night I had other guests also,and they said "it is good ."SO it's central AC for the whole house ,I must mantain the same (Website hidden by Airbnb) not my problem,probably because you came from the other country.
Fifthly,you said,"Although the place itself was very clean, other guests staying in another room left the bathroom very untidy, tissues all over the place etc.”.About this I want to say you've already know the bathroom is shared when you (Website hidden by Airbnb) they lived here for few days not only one day ,they kept the room organized .Honestly ,I am a teacher,I didn't see the bathroom like you said, "the bathroom very untidy,tissues all over the place etc."Because I clean the room by myself,I wash the bed sheets set by myself .I'm a perfectionist,I try to think for my guests all the time .That's why you can see I got all the good reviews ,we took pictures for memory.Also I gave the good review for the guests too, because I hope they will be welcome to the next house.In fact ,you stain the bed sheet with black spots ,but I didin't ask for compensation.
At last ,I really hope you have a good trip in Canada ,but you should respect the hosts who provide you good price and comfortable place to live.Because everyone is not easy,and they do a lot for you.If you find somewhere you are not satisfied with ,please let them know directly but not only writing on the website.And if they don't accept your valuable opinion ,you can write whatever you like (Website hidden by Airbnb) Zhirong