Good Morning to you Duan and family,
Thank you for your 3 star review, very kind of you.
First of all i would like to say hello to you, as this is my first opportunity to actually speak to you. (On arrival, where i waited for you in the street, when you got out of the car and i approached you to greet you, you put your had up so as i couldent get too near you, i dident take much notice just thought you were tired after such a long journey from California).
Your husband and son , and to my surprise an 80 year old lady got out of the car, (if i was going to take my grandmother or Mother on holiday with me i would contact the place i am going to stay, and make sure that the place is TOTALLY CONVENIENT for her) i would have told you NOT TO COME.
A few minutes after your arrival, your husband rang me, (still no comunication from you) telling me he had an issue, that there was a smell and couldent find what it was)
A few minutes later again, he found the smell it was the smell from the sheets and towels, question " Had the sheets and towels been washed with chemicals"????, he then decided he wanted to CHECK-OUT. At 4am in the morning i had another call, your husband was trying to contact AIRBNB to get a refund and CHECK-OUT, when he realised he would not get a refund, i told him i would meet him in the street outside to see what we could organise.
In the street 8am,
( Iam now quite amazed, and biting my tongue, as the guest is always right, and wondering where is Duan still no words spoken from her.)
I tell your husband that what you need is to go to a five star hotel, or 6 star, and maybe you can choose special care , washing of the laundry with no washing powder etc., as with the issues and phobias you have, you have obviously choosen the wrong place to stay. meanwhile your husband keeps walking backwards, which i found very strange, but then realised that i too must smell of the same washing powder.
We come to an agreement i will wash all the sheets etc with water just water hang them out in the fresh air (it was pouring rain) and leave them for you in the apartment. This implies double work for me washing and ironing, (which anywhere else you would have been charged extra for). I did not charge you and never do i charge for anything extra.
The wifi issue;
(still no communication with Duan)
Duans husband rang me 23.00 telling me he had no wifi, i immeadiately reset the router and told him. Another phone call, still no wifi, he then told me he was in the street calling me, i then rang the telephone company and they sorted the problem out so wifi was back on. I understand that you need the wifi and internet and sorted this issue out straite away, and this happens every where now and then.
Next day telephone call, "do i have a wine opener"?????
(Website hidden by Airbnb) ME "yes i do, but there should be one in the apartment, so i take them down a wine opener and leave it on the stairs of the apartment and tell them so.
Telephone call. We found the wine opener in the drawer, no need to bring us one.
The day they leave GARBAGE,
numerous calls," where are the garbage bags"
(Website hidden by Airbnb) Me "under the sink"
call (Website hidden by Airbnb) what do i do with the organic garbage, as the garbage bag is plastic so do i throw the organic garbage and not the bag and then throw the plastic bag in the plastic container, bla bla bla bla, and on and on and on and on..............................
It doesent surprise me that you dident find the other recycling containers in the street.
About the scratch on your car, i am also amazed,( but understand that it can happen,) as in the street outside, there are no other cars parked, this is COLLCEROLA natural park, TIBIDABO, we do not have parking problems, when we park the car outside in the street its on its own. You used the car for travelling while you were here, and the kind of scratch you describe is typically where you have parked next to other cars.
I would recommend before you travel again, to contact your host before you book, and express any issues or phobias or special needs, you will then be informed if the place is convenient for you or not.
We are in COLLCEROLA mountain, JUST 6 kilometers from the city, we have WILD BOARS, insects, birds, dogs cats, ants, nature, everywhere a swimming pool that is full of chemicals, our wine is full of chemicals..................................
And to finish off a little humour;
I would recommend you watch the famous BBC television series , FAWLTY TOWERS, one of the episodes reminded me of your stay.
I AM FROM BARCELONA
Kind Regards Pat.