Bra läge100 % av gäster nyligen gav boendets läge fem stjärnor.
Andros villa is named after the largest island in the Bahamas. The villa has accents and decor of this island as well as the Bahamas culture as a whole. This is one of the future EMBRACE Resort villas so you can consider this a preview stay.
Arbetsyta med plats för dator
Incheckningstiden är flexibel
Checka ut senast 11:00
We had an amazing time at this house at Embrace Resort. The home was spacious amd beautiful, located between the beaches. David, our tour guide, was funny, informative and adventurous. The staff was so nice to our family and even surprised my mother with a birthday gift! Home was…
I was made feel very welcome. Place was nice and in a pretty good location. It is actually more of a hotel/resort style place - and it was run by host's mother. Everything was fine until when it was time for check out when host's mother started asking for more $$. She said …
Svar från Natajia:
Hello YS, Firstly I do apologize for the areas of dissatisfaction during your stay. It seems that the main issue was miscommunication. About the golf cart, I was informed that though the golf cart was rented a longer time you were only charged for three days and when the golf card did malfunction you were swiftly given a new one. The additional costs was the result of a system error. For our AirBnB bookings we usually take care of the taxes, but the system did not absorb them. I was told that an apology was extended for asking for the payment as well. The reason we gave you the gas one was because it is actually the better of the two carts especially for long stays as you wouldn't be bothered to charge it and we would cover the cost of the gas. If you'd like I'd be more than happy to refund the $5 as our main goal is to ensure happy and satisfied guests. For the food, consider it similar to a mini-bar. I was told you had the option to remove them, but that was declined. We actually made 0 profit from anything that was placed there. It was simply placed for your convenience. Sadly the prices for groceries in Staniel Cay is very high. Again YS I do apologize for your dissatisfaction and I'm thankful that you would still recommend us. It seems that there was some misperception where our attempts to make your stay more comfortable and convenient by placing food in the room and giving you the better category of golf cart, coupled with defects that you encountered that we would surely try to prevent in the future resulted in a less than perfect stay. I know that you were very excited to visit Staniel and hope that you will return to the island one day whether with our villa or another. Thank you very much for your feedback we will definitely use it to improve our service. Again, if you'd like me to return the $5 for the gas cart I'd be more than happy to do so. Wishing you and your friends well, Natajia
Svarstid: inom en timme
Kommunicera alltid genom AirbnbFör att skydda din betalning bör du aldrig föra över pengar eller kommunicera utanför Airbnbs webbplats eller app.