I am extremely surprise and taken back by this review, I was nothing but accommodating to this guest and her friends. I saw them when they came in and talked to them and continued communications with her via messages throughout their stay and not once were these issues brought up. Towels were provided and are were they're supposed to be, in the bathroom. The only time she asked about towels was when she asked for AN EXTRA TOWEL because she had an extra guest which was not authorized before her check-in but other than that she did not asked about anything else but Wifi information which is provided in your ITINERARY AND HOUSE MANUAL PROVIDED BY AIRBNB, if you did not print it out I am sorry but it was provided as well when I received a message asking for it. I'm sorry this guest did not agree with the pricing but no one else has had an issue with it, specially in our location and provided amenities. FOR POTENTIAL GUESTS, PLEASE READ ANY OTHER 90+ REVIEWS AND SEE A MORE ACCURATE DESCRIPTION OF OUR LISTINGS, although we try our best, we cannot please everyone but we are sure happy with the amount of positive messages and reviews we receive on a weekly basis.