My multiple five star reviews speak far louder and more truly than this individual’s false statements. The house was absolutely clean And the pool was 100% functional! I have photographs and 2 pool professionals to prove it! Kari complained before she even arrived to the home. Kari’s issue was the fact that a light dusting of sand had blown into the pool, settling at the bottom, due to a severe storm, absolutely out of my control. She prevented me from coming in to take care of matters promptly and insisted upon a 50% refund after her stay, in addition to multiple valuable compensations which she accepted, including 1 surfboard and 1 paddle board rental for the entire duration of her 4-night stay (192 hours-normally rented at $100 per hour per board ), free cable TV for her entire stay, extended check out plus extra free day and a water balloon toy kit and S’more‘s gift basket for her children. Kari failed to pay for hundreds of dollars of pre-ordered goods and services, which she received and accepted and failed to pay for extra guests who were not a part of her booking. Her group damaged many items at my home during their stay. Kari was extremely difficult, unpleasant, aloof. Only Kari’s brother-in-law, Scott, and her son seemed at all friendly. The pool was absolutely functional and 2 pool professionals came in, explaining to her that the pool water was absolutely clean and clear with all of the appropriate chlorine. Disney’s Yacht Club and Beach Club Resorts have sand bottom pools and this is not at all considered a defect in anyway. She chose to try to make it an issue and prevented her children from swimming despite assurances from the pool expert. She swam in the ocean with sand and didn’t seem to have any qualms about that being dirty or unclean, yet my properly treated pool with a light dusting of sand after a major storm was either an issue for her or a major ploy to recoup half of her money plus many other valuable compensations she took and accepted.
My advice is, avoid guests like these. They are happy to enjoy your home for 5-days / 4-nights and consume your utilities and amenities without informing you of any concerns and then seek to recoup all their money to make it a free stay! Unconscionable!