I am a bit shocked about this comment. I do understand airbnb as a possibility to offer someone a cheap and familiar place to stay. We are not a hotel!!
So here are my answers to your complains:
1. I do not check email every hour. If you choose this way to communicate, it could take a day to get an answer
2. we never had strange smells in our bathroom...(the only thing I could imagine is that my son didn´t hit the toilet properly, when he did go to toilet in the night...If this was the case: Sorry, but these things happen with kids...and you knew that I live here with my son...If you have realised a smell, why didn´t you tell me?? )
3. We do have a clothes drying rack for the bath...And yes, sometimes there are clothes on the rack, because we do live here too... I wouldn´t name it clutter...and yes, if you want to have a shower, you have to take the rack out of the bath...
4. Yes, the mattress is more hard than soft, because I like it this way. It is a top quality latex mattress.