The apartment was in excellent condition. We had a professional cleaner come to make sure everything was clean before the guests arrived. We did not offer cable on our ad but we still put Natalie in contact with the icable company as a courtesy. Natalie asked to stay longer at our apartment. If she wasn't happy why would she ask to stay longer? When I returned to the apartment, I was surprised to find it in such a state. The apartment smelled like cigarettes. It was very difficult to remove the smell from the room. We had to leave the windows open for days and wash everything to remove the smell. We also found cigarettes buds on our bed. We also found a broken bed. I find it curious that Natalie never said anything about the bed being broken before she checked out. As for the freezer, she left a few steaks in it that were still frozen when we arrived. The freezer works well. The bathroom was disgusting(do not wish to share details.) If you wish to host someone that will respect your apartment I do not recommend Natalie Chok.