Bra incheckningsupplevelse90 % av gäster nyligen gav boendets incheckning fem stjärnor.
Bra läge90 % av gäster nyligen gav boendets läge fem stjärnor.
Voglio condividere la nostra Stupenda barca, e tutte le attività della nostra associazione,
in un meraviglioso contesto "on the lake",
a pochi metri dalle stazioni, dal centro storico, supermarcati e mercatini...e più
Inte säkert eller lämpligt för spädbarn (under 2 år)
Tid för incheckning är 16:00 - 21:00
Checka ut senast 09:00
I think it is way overpriced for what it really is. Unless you plan to go on a tour on the lake, it is not worth the deal. You will pay extra for the tour of course, something like 60 euros for 4/5 hours according to Walter. I didn't do it myself and I don't know the market's pr…
Svar från Susanna:
Dear Khalil, thank you for your review: very constructive! I'm sorry that for you the price was too expensive, if you did not feel good with it you could have booked a cheaper and more classic solution instead of a boat, which obviously is in the water and therefore is not "motionless" as a hotel room !!! Sleeping on a boat on Lake Como is already in itself an unforgettable experience, I'm sorry you did not appreciate it, despite the morning after your check in I wrote you to be sure everything was ok, that you liked the boat and that you had slept well and that from your answer: "The boat is great, I slept very well! Every thing is perfectly fine" I thought you were happy .... Anyway.... about the boat ride, I do not understand why you mentioned it, you were not interested in it and you did not participate, I propose it to all my guests because I think it's a great experience and a nice opportunity to spend some time together with my guests, getting to know each other, exchanging small talk, ideas and cultures, sharing the lake and having a glass of wine together. Obviously it's just my thoughts, and the spirit for which Airbnb is born, but I understand that not all people can be interested! For your next stay I recommend a 5-star hotel room, surely the WIFI will be better! ;-)
Terrible.... This is my first negative experience with Airbnb and I have been traveling and hosting for 10 years. Susanna was communicative and kind via messaging before our arrival letting me know that it would be ok if our arrival time changed. She attempted to up-sell her Air…
Svar från Susanna:
Dear Sydney, having you as a guest has been really hard from the beginning! You have not been clear from the beginning and have changed your mind several times, but I had patience and I tried in every way to be kind and accommodating because you have made the reservation well in advance and some changes can happen. But when you started to change your mind several times even on the time of your arrival, unfortunately it has become very difficult to manage for me, having also other incoming guests to manage and not being able everybody to wait for your continuous changes. Then I had the bad news that you would have arrived after 21:00, when I wrote clearly that the check in is possible only by 21:00 otherwise there would have been an extra cost, because unfortunately after 9.00 pm I am at work. Also you made me a reservation for one person and then at check in we found out that you were 2 people, not correct from your side. Walter was not rude or unpleasant, simply asked for your documents, because in Europe (including France) we are obliged to register all the tourists present, you should know this because you live in France and you are also a host, but maybe you do not follow the law. Also after your check out I had the nasty surprise of finding that the boat toilet was clogged. Serious damage for me, for the boat and for the guests who arrived after you. It would have been correct and polite to know it from you and not find out after you "escaped" at check out without waiting for me. Once again I have to thank the airbnb assistance that helped me to manage this unpleasant experience with these guests. Thanks Airbnb for having solved this problem! P.S. I think it's a nice thing to take a souvenir picture of my guests on the boat and I do it for all the guests, if you felt "controlled" you probably are not reliable and transparent people
Adoro conoscere gente nuova da tutto il mondo, ho una passione per il mare, la subacquea, la vela e gli animali! Sono guida subacquea e sarò contenta di farvi scoprire i segreti del lago di Como!
Språk: English, Italiano
Svarstid: inom en timme
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