I felt we were very welcoming. I came outside to flag your car, so you could easily find our place. I asked you what time you would like coffee, and made you 2 coffees from our Nespresso machine. We have never had complaints about the fragrance of our sheets, so it is difficult to make changes based on one person's opinion, when we have had 200 other people stay here. We supply a coffee machine, Fridge and microwave for a $72 a night room. We also provide waters, sodas, Tea and Coffee in the room. This is all I have to give. If it is not enough, than our house is not the right place for you.