I was surprised by this review and immediately went to the apartment to take a look at things so that I could discuss corrections my housekeeper would need to make. There were 4 bath towels, 2 hand towels, and 4 wash cloths in the apartment for the 2 guests who booked for 2 days. There was also 2 rolls of toilet paper, and plenty of soap.
Unsolicited by me and without knowing anything about this review, my housekeeper told me that she encountered the couple and their dog while she was working on the property. As she has been asked to do when the occasion presents itself, she asked them how things were going and if they needed anything. They told her everything was fine and they didn't need a thing.
In addition, my listing clearly states that potential guests must discuss animals with me in advance of booking, that I allow them only on a case by case basis, and that I charge $10 per day for pets. This guest did not let me know they were bringing an animal and refused to pay the pet fee which I requested after they left.