Thank you for your review. Firstly and foremost we are sorry for your experience at the lodge and we want to assure you that we have taken the matter extremely seriously so as to ensure the comfort for future guests.
This is the first incident regarding bed bugs that we have ever encountered in the 10 plus years of running the lake side lodge, and in our life times.
We instantly hired a pest control service to ensure this is dealt with correctly and all bedding, soft furnishings etc went to a professional laundrette to be treated and cleaned.
We thank you for your advice and understanding with dealing & treating them having encountered them before in your own home.
I hope this has helped address your concerns.
Thank you again for your review
Happy New Year and kindest regards,
Laura & Chris