Hi Olivia. I am sorry that your experience at our house was so awful and that you felt that we did not attend to your needs. I had assumed that the time spent organizing your massages, tours etc was offering service. Our restaurant is pretty casual and most guests quickly realize to let us know they need to make an order. You will notice as you travel longer in Thailand that is not that unusual.
Regarding taxi fares: these are not my rates but from the local taxi consortium from my neighborhood, and yes they are costly. Unfortunately their prices are beyond my control.
Regarding the creaky wooden floors, yes, its is an old traditional style Thai house, at back packer rates. Perhaps for your future travel bookings you should make sure you stay in a more conventional building built of cement. These will be a lot quieter.
In the mean time pool is shiny clean and our poor dog is well again.
We are dissapointed to hear that your stay with us was so miserable, but you managed to hide it well as you were always polite and never approached me regarding any of your complaints. Safe travels onward and I hope your stay in Thailand improves